Communication is a process by which there is an interchange of information that may occur verbally, non-verbally, in writing or through information technology. Included in this process are the nurse, client, significant support persons, members of the health team, and appropriate community agencies.
- The information exchanged and transmitted is clear, concise, accurate and complete. It is appropriate to the situation and the knowledge base of those involved.
Collaboration is accomplished through open communication with the client, significant support persons, community groups and other providers.
- Collaboration facilitates a holistic team approach to client centered care, across the continuum.
- Collaboration includes functioning as an advocate, liaison, coordinator and colleague as all health care providers work together to establish priorities and meet client needs and move the client towards positive outcomes.
- Collaboration requires consideration of available resources and services, client preferences, shared accountability and mutual valuing.
Managing care across the health care continuum is the coordination and direction of client-centered care for individuals and groups in any care setting.
Professional behavior is characterized by a commitment to the profession of nursing and accountability for competent practice.
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Last updated: Thursday, March 20, 2008