Return Policy:

A Butler Community College Bookstore receipt is required for all refunds and at book buy-back.

Books and study aids purchased NEW must remain in original condition, with all components, passwords/authorization codes inactivated and shrink-wrap intact. Books purchased USED must contain all components.

Please refer to the Registrar for adding/dropping or withdrawing classes or the Learning Calendar, located at any counselor's office, for additional refund dates.
Courses less than 4 weeks have no refund after the first class meeting.
Books and study aids purchased after the second week of class and before the last two weeks of class may be returned within 7 days of the date purchased in its original condition
Books and study aids purchased during the last 2 weeks of classes will only be considered for buy-back.

No refunds allowed during the last two weeks of class.

Refund Payment:
Refund Payment: If the student has an outstanding balance with the college, the credit will be applied to the student's account; otherwise, a check will be mailed to the student in a timely manner. Purchases made by cash or check will be processed through our Accounts Receivable Office. Purchases made by book voucher will be credited to the student's account immediately. Purchases made by credit card; student must have credit card or credit card number with expiration date to process refund.

Cancelled classes:
Classes cancelled by college-the posted return deadlines and condition criteria apply. See above dates posted in Registrar's link.

Defective books:
Books purchased as new found to be defective will be replaced at no charge and must be returned to the bookstore immediately. Books purchased as used will be exchanged only during the refund period and if the bookstore still has used books available. If you wait until the end of the semester to report a defective book, the book may not be considered for buyback.

Prerequisite class:
Books and videos purchased for prerequisite or continuing classes may be returned with receipt for a refund during the refund period for the prerequisite class only. Example: the book used for both Accounting I and Accounting II would only be eligible for a refund during the refund period for the Accounting I class.

Paid Reservations:
Students will be notified of the reserved book's arrival via their e-mail account. Students have 2 weeks from the date of contact to receive a refund for the reserved materials; otherwise the text is the student's property and will only be eligible for buy back during the set times and under the conditions set by the bookstore for buy back.

Books with "one-time user" software:
Books containing one-user software will still be considered for buyback, but only the book will bought back at a reduced price and not half of the bundle price.

Telecourse Tapes and DVDs:
Access to videos is provided through leasing the telecourse tapes or purchasing the DVDs from the Butler bookstore. The student pays the bookstore a leasing fee of $25 for telecourse tapes of which $15 is returned to the student when the tapes are returned to the bookstore at the end of the semester during book buyback. The student purchases the DVDs/VCDs. The cost varies, ranging from $30 to $45 a set, depending upon the publisher of the DVD series. At the end of the semester, the bookstore will buy back the DVDs on a NEED BASIS. If the DVDs are bought back, the purchase price will be returned less a $10 user fee.

Non-Text Merchandise:
Clothes and gift items can be returned for refund or exchange within two weeks from the date of purchase with the cash register receipt. Items must be in original condition with tags still in place. If item appears worn or in an unsellable condition a refund will be at the Bookstore's discretion.

Book Buyback:

Buyback is not guaranteed on every book purchased. Buy-back quotas are based on expected enrollment of the upcoming semester and current inventory in bookstore.

The bookstore does not buyback:
Spiral books - is difficult to track missing pages
Lab books/workbooks
Textbooks formatted as a workbook (fill in the blanks, perforated pages)
Textbooks formatted in 3 hole punch format