Return Policies | Butler Community College

Planned System Upgrades

Due to planned system upgrades, Banner will be unavailable starting Friday night and will last until Sunday night.

Return Policies

For class refund deadlines, visit the Registrar's Office.

A Butler Bookstore receipt is required for all returns.

1. Books purchased NEW must remain in original condition

  • Free of writing or highlighting
  • Contain all components
  • Passwords, authorization codes and/or access codes unopened and inactivated
  • Shrink wrap intact
  • Outside appearance should be in pristine condition
2. Books purchased USED
  • Must contain all components

3. Clothing, Gifts, and Supplies are returnable for 15 days from the date of purchase, with a receipt, in new condition, in original packaging.

Please refer to the Registrar's Office for adding/dropping or withdrawing classes or the Learning Calendar, located at any counselor's office, for additional refund dates.
Courses less than 4 weeks have no refund after the first class meeting.

Books and study aids purchased after the second week of class and before the last two weeks of class may be returned within seven days of the date purchased in its original condition Books and study aids purchased during the last two weeks of classes will only be considered for buy-back. No refunds allowed during the last two weeks of class.

Refund Payment

If the student has an outstanding balance with the college, the credit will be applied to the student's account; otherwise, a check will be mailed to the student in a timely manner. Purchases made by cash or check will be processed through Accounts Receivable. Purchases made by book voucher or financial aid will be credited to the student's account immediately. Purchases made by credit card must be applied to that credit card.

Cancelled Classes

Classes cancelled by college – the posted return deadlines and condition criteria apply. See dates posted in Registrar's Office.

Defective Books

Books purchased as new found to be defective will be replaced at no charge and should be returned to the bookstore immediately. Books purchased as used will be exchanged only during the refund period and if the bookstore still has used books available. If you wait until the end of the semester to report a defective book, the book may not be considered for buyback.

Prerequisite Class

Books and videos purchased for prerequisite or continuing classes may be returned with receipt for refund during the refund period for the prerequisite class only. Example: The book used for both Accounting I & Accounting II would only be eligible for a refund during the refund period for the Accounting I class.

Paid Reservations

Students will be notified of the book's arrival via their email account. The customer can request a full refund if needed for either two weeks after the email notification is sent or at the 8 week refund period whichever is longer after which time the book will only be considered for buy back at the end of the semester. Customer's yellow copy of the reservation form is required for pick up for refund. Special orders are non-refundable.


DVD's purchased from the bookstore will be bought back on an as-needed basis.

Clothing, Gifts, Supplies and Study Guides

Clothing, Gifts, supplies, and study guides are returnable for 15 days from the date of purchase, with a receipt, in new condition, and in original packaging.


Your receipt is an official tax document. It is very important that you retain your receipt. The bookstore cannot guarantee the ability to reprint your receipt.